Shipping policy
📦 Processing Times
All orders are processed within 2 business days after the order is received.
Once your order is processed, you will receive a confirmation email with your tracking information.
Please note: During peak seasons, sales, or holidays, processing times may be slightly longer.
🌍 Shipping
We offer worldwide shipping.
🚚 Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.
If your tracking shows no movement after 5 days, feel free to contact our support team.
💡 Order Changes & Address Errors
If you entered the wrong address or need to modify your order, contact us within 12 hours of purchase.
After your order has been processed, we cannot guarantee changes.
📦 Lost, Missing, or Delayed Packages
If your package shows as delivered but you have not received it:
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Check with neighbors or building management
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Confirm the shipping address
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Contact your local postal carrier
If your package is lost in transit, we will help investigate and provide support as needed.
❓ Need Help?
If you have any questions about your order or shipping status, please contact us at:
📩 support@luminomo.com
We’re here to help!