Refund policy

Luminomo Return & Refund Policy

At Luminomo, we want you to feel confident and comfortable with every purchase. If you need to make a return, please review the following guidelines.

Return Eligibility

  • Returns are accepted within 7 days of receiving your order.

  • Items must be in perfect condition, unused, and in their original packaging.

  • Sale items are final sale and cannot be returned. Only full-priced items are eligible.

Return Shipping Costs

Customers are responsible for all return shipping fees.
We recommend using a trackable shipping method to ensure the safe arrival of your return.

How to Start a Return

To initiate a return, please contact our support team with:

  • Your order number

  • The item you wish to return

  • The reason for return

Once approved, we’ll provide detailed instructions on how to send your item back.

Refund Process

  • Refunds are issued once your return is received and inspected.

  • If approved, your refund will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

  • Shipping fees are non-refundable.